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Desktop Support Technician

Morton, Illinois

AutonomouStuff offers a collaborative and dynamic workplace with opportunities for growth, innovation, and education into new and exciting technology. We offer medical, dental and vision benefits, paid vacation and personal time, travel opportunity as well as a 401k plan with a generous company match structure. AutonomouStuff takes pride in our commitment to every employee; whether it be through our PTO package, company culture events, departmental outings, career path planning and more, AS supports our team!

If you are ready to begin a career you can be passionate about in an industry that is changing the world, please submit your resume!

What you will do:

  • Providing on-site and remote end-user support
  • Local configuration of phone access and phone system maintenance
  • Maintain clean, safe, and operational working area in the server room
  • Work with parent company and third-party vendors to accomplish upgrades and maintenance projects
  • Troubleshooting laptop and desktop issues
  • Diagnosing/troubleshooting issues with Office 365 applications
  • Investigating cyber incidents and malware infections as required
  • Configuring to parent company baseline standards desktop and laptop computers for end users
  • Installing and configuring upgradable components
  • Creating and managing active directory domain accounts
  • Diagnosing issues with network connectivity, SSL VPN connectivity and WIFI access for local and remote computers or devices
  • Managing all Service Incidents and Service Requests in ServiceNow (call tracking system)
  • Updating asset tracking systems as required
  • Managing antivirus and other malware prevention solutions
  • Administrating Windows updates/patching
  • Staying current and on top of latest and emerging technologies
  • Managing and maintaining backup end point solution
  • Deploy new network infrastructure under the direction of the parent company
  • Installing and configuring networked printers
  • Send out infrastructure downtime notices to impacted users
  • Purchase computers and infrastructure via established suppliers and processes
  • Install operating systems, cards, hard drives, drivers on Windows, Linux or Mac computers
  • Troubleshooting, adding users and supporting Jira, Confluence, Bitbucket, Github
  • Familiarity with Windows tools such as: Bitlocker, Event Viewer, Task Management, and Device manager
  • Apply best practices in adhering to Hexagon’s cybersecurity frameworks

What we want to see:

  • College education in electronics or computer science
  • 5+ years in an IT support role
  • 1-2 years in a system administrator role
  • Experience with Windows Server and Workstation Operating Systems - Server 2012 and Windows 10
  • Expert experience with imaging of computers
  • Experience with patching and using patching tools
  • Experience working with mobile devices - especially iOS devices
  • Strong experience supporting Office 365 apps
  • Knowledge a variety of hardware, software, programming languages and operating systems
  • Outstanding customer service and communication skills
  • Familiar with Active Directory
  • Detail oriented and ability prioritize
  • Working knowledge of Linux and Mac including O/S installation and general troubleshooting
  • Experience with virtual machine infrastructure
  • Must be willing and able to travel up to 20%

How to stand out from the crowd:

  • Outstanding customer service skills including excellent communication skills & ability to collaborate with others
  • Needs to be obsessively excited about technology
  • Strong passion to learn latest versions of technologies and maintain skills on an ongoing basis
  • Excellent time management skills & ability to prioritize issues
  • Knowledge of GNSS base station configuration
  • Knowledge of the ShoreTel phone system
Submit Resume

Equal Opportunity Employer

If you have a bold personality, a desire to be part of something legendary, enjoy challenges, and would like to work hard as part of our amazing team in a fun environment that cultivates talent, please tell us about yourself.